Jul 27, 2026
Shop Floor Manager
Shop Floor Manager
Location: Godstone, Surrey
Company: Fairalls Builders Merchants (Part of IBMG)
Job Type: Full Time | Permanent
⏰ Hours: 45 Hours per Week
Working Pattern: Week 1: Monday–Friday | Week 2: Tuesday–Saturday
Join Fairalls Builders Merchants
Established in 1990, Fairalls has built a reputation for outstanding service, quality products, and trusted expertise across the Southeast. As part of the Independent Builders Merchants Group (IBMG), we combine local knowledge with the strength of a nationwide network.
About the Role
We’re looking for a proactive and customer-focused Shop Floor Manager to lead the day-to-day running of our Godstone branch shop floor and yard. You’ll support the Branch Manager in delivering excellent customer service, maintaining high operational standards, and leading a motivated team to achieve branch goals.
This is a hands-on role ideal for someone with supervisory experience in a Builders Merchant, DIY, Trade, or Retail environment.
What You’ll Be Doing
✅ Leading and motivating the shop floor and yard team
✅ Delivering excellent customer service to trade and retail customers
✅ Supporting branch sales targets and identifying opportunities to grow sales
✅ Ensuring stock is available, replenished, and accurately managed
✅ Maintaining high standards of merchandising and branch presentation
✅ Managing daily branch operations to ensure efficiency
✅ Promoting a strong health & safety culture
✅ Developing and coaching team members
✅ Resolving customer queries and issues professionally
What We’re Looking For
✔ Previous supervisory or management experience
✔ Strong leadership and communication skills
✔ Excellent customer service skills
✔ Good organisational and problem-solving abilities
✔ Ability to work in a fast-paced environment
✔ Confidence managing people and operational processes
✔ Basic IT skills including Microsoft Office
Desirable Experience
⭐ Builders Merchant experience desirable
⭐ DIY or Trade Retail background
⭐ Knowledge of Heavyside and Building Materials
⭐ Forklift Truck Licence
⭐ Health & Safety qualification (IOSH or similar)
Why Join Fairalls?
✅ Competitive salary
✅ Company pension
✅ Training and development opportunities
✅ Career progression within Fairalls and the wider IBMG group
✅ Employee wellbeing support
✅ Join a successful and growing builders’ merchant business
Apply Today
If you’re a customer-focused leader looking to develop your career within a respected builders’ merchant business, we’d love to hear from you.
Fairalls Builders Merchants is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
